Refund & Cancellation Policy

1. Cancellation

You can cancel your subscription at any time, without contacting us, from the Stripe-hosted billing portal linked in your account settings. Cancellation stops future renewals; your subscription remains active until the end of the current billing period, and you keep access through that date.

By default, we do not issue retroactive refunds for the period already paid. See section 2 for the circumstances under which a refund may be granted.

2. Refund eligibility

We consider refund requests on a case-by-case basis within fourteen (14) days of the charge. You are eligible for a refund if:

• The service was materially unavailable for an extended portion of the billing period (see our SLA for the uptime threshold);
• You were charged in error — for example, a duplicate charge, a charge after a confirmed cancellation, or a charge at the wrong tier;
• A feature was materially misrepresented at the time of your purchase and was the reason you subscribed.

You are generally not eligible for a refund if:

• You consumed a substantial portion of your tier’s usage allotment before requesting the refund (for example, ran the large majority of your monthly landed-cost quota);
• You did not read the tier limits published on our pricing page before subscribing;
• You have already exported the results of your paid work and cancellation appears to be tied to one-time use rather than a product-fit issue.

3. Annual plans

Annual plans carry a discount relative to the monthly rate in exchange for the longer commitment. If you cancel an annual plan for cause (for example, sustained service unavailability or billing error), we will refund the unused months on a prorated basis. Outside the 14-day window described in section 2, and absent cause, annual plans are non-refundable, but your access continues through the paid-through date.

4. Failed payments and dunning

When a renewal payment fails, Stripe automatically retries the charge over a retry window (typically about three days). During that window, your account keeps its current tier access and we email you a dunning notice so you can update the card on file.

Once Stripe has exhausted its retry schedule without a successful charge, we downgrade the account to the Free tier. Your data is retained on the Free tier per the retention schedule in our Privacy Policy, and you can resubscribe at any time by updating your payment method and re-selecting a paid tier.

5. White-label and enterprise

Refund and cancellation for white-label and enterprise tiers are governed by the specific contract you signed with us, not by this policy. If you are a white-label customer and cannot locate your agreement, contact billing@clearorigin.ai.

6. How to request a refund

Email billing@clearorigin.ai with your Stripe customer ID (visible in your account settings or on any invoice) and a brief description of the reason. We aim to respond within two business days and to complete approved refunds within five business days of approval. Refunds are returned to the original payment method.