Terms of Service

1. Effective date

These Terms of Service (the “Terms”) take effect on 2026-04-19 and govern your access to and use of the ClearOrigin platform from that date onward. By creating an account, accessing the service, or using our APIs, you agree to be bound by these Terms.

2. Who we are

ClearOrigin is a product operated by Aerial Capital Inc., a Canadian corporation (“ClearOrigin,” “we,” “us,” or “our”). You can reach us at legal@clearorigin.ai for contractual or legal questions, and support@clearorigin.ai for general support.

3. Services

ClearOrigin is a white-label trade compliance platform that provides information and calculation tools for cross-border product classification, landed-cost estimation, rules-of-origin assessment, and customs-ruling research. We deliver the service through a web user interface, a REST API, and a Model Context Protocol (MCP) server. The scope of available tools depends on your subscription tier; see our pricing page for the current feature matrix.

4. Acceptable use

You agree to use the service lawfully and within the limits of your subscription. You may not:

• reverse engineer, decompile, or attempt to derive the source code of the service;
• scrape, mirror, or systematically download data beyond the rate limits associated with your tier (see our SLA and API documentation);
• redistribute ruling data, classifications, or landed-cost outputs to third parties without preserving the attribution and disclaimer language we supply with those outputs;
• use the service for shipments to, or on behalf of, persons or jurisdictions subject to U.S. OFAC sanctions, United Nations sanctions, or comparable Canadian sanctions regimes;
• submit content that is unlawful, infringing, malicious, or designed to probe or disrupt the security of the platform;
• interfere with other customers’ use of the service or bypass tenant isolation, rate limits, or authentication mechanisms.

We may suspend or terminate access for any material breach of this section, with notice appropriate to the severity of the breach.

5. Accounts and tiers

You must create an account to access most features. You are responsible for keeping your credentials confidential and for all activity under your account. If you believe your credentials have been compromised, contact support@clearorigin.ai immediately.

Each subscription tier carries specific usage ceilings (request quotas, seat counts, retained history). Using the service beyond those ceilings may result in throttling, overage fees, or an upgrade prompt, depending on your plan.

If we issue you an API key, you are responsible for the security of that key. Rotate it immediately if it is exposed. We will honour requests to revoke a compromised key, but we are not liable for charges, data disclosure, or quota consumption resulting from key misuse prior to notification and revocation.

6. Payment terms

Paid subscriptions are billed through Stripe. Charges are in USD for customers outside Canada and in CAD for Canadian customers. Applicable Canadian sales taxes (GST, HST, QST) are calculated and remitted via Stripe Tax where enabled. Upgrades are prorated against the current billing period; downgrades take effect at the end of the current period.

Refunds, cancellations, and failed-payment handling are governed by our Refund & Cancellation Policy.

7. Platform partners and white-label obligations

If you surface ClearOrigin calculations to your own end users — whether through our REST API, MCP server, or a white-label deployment — you must preserve, verbatim and visible to the end user, the informational-tool disclaimer that accompanies every calculation we return. The canonical disclaimer text is published as a single constant in our codebase and is included in every API response body and UI render; you may not strip or paraphrase it when relaying calculations downstream.

Export controls, embargo compliance, and ECCN classification for your shipments remain your responsibility, not ours. ClearOrigin does not advise on export licensing, sanctions screening against your own counterparties, or Controlled Goods Program obligations, and outputs from the service are not a substitute for those reviews.

8. Intellectual property

We own the software, engine, models, embeddings, curated indices, aggregated data, and documentation that make up the service. You own the inputs you submit (product descriptions, supplier data, tariff queries, chat messages) and any outputs derived specifically from your inputs to the extent they can be separated from our underlying engine.

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable license to use the service for your internal business purposes during your subscription.

Ruling data, tariff schedules, and published customs guidance referenced in the service originate from public-record sources including U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA). We are a curator and index of those public records, not the original publisher. Where we add editorial summarization, classification, or structured metadata, those enhancements are ours.

9. Warranties and disclaimers

The service is provided “AS IS” and “AS AVAILABLE.” We do not warrant that duty rates, classifications, landed-cost calculations, or ruling summaries are complete, current, or error-free. Tariff schedules change frequently and customs treatment of a given product can turn on facts not captured in a digital tool.

Every answer the service returns is informational. You must verify the classification, duty rate, and landed-cost treatment of any actual shipment with a licensed customs broker, licensed customs consultant, or qualified trade-law counsel before relying on it. The service is not a substitute for legal, customs, tax, or export- control advice.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

10. Limitation of liability

To the fullest extent permitted by applicable law, our aggregate liability arising out of or related to these Terms or your use of the service is capped at the greater of (a) one hundred Canadian dollars (CAD $100) or (b) the fees you paid to us for the service in the twelve (12) months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, even if advised of the possibility of such damages. Some jurisdictions do not permit the exclusion or limitation of certain damages; to the extent a term in this section is unenforceable in your jurisdiction, our liability is limited to the minimum permitted.

11. Indemnification

You will defend, indemnify, and hold us harmless from third-party claims arising out of your misuse of the service, your breach of these Terms, your violation of applicable law, or your infringement of third-party intellectual property, publicity, or privacy rights. We will defend, indemnify, and hold you harmless from third-party claims arising out of our breach of confidentiality obligations owed to you under a signed data-processing or commercial agreement.

12. Termination

Either party may terminate the service for material breach on thirty (30) days’ written notice if the breach is not cured within that period. We may suspend access for non-payment after the dunning grace period described in the Refund & Cancellation Policy.

You retain the right to export your data for thirty (30) days after termination, subject to our ordinary export endpoints and reasonable assistance. After that period, we may delete account data in accordance with our Privacy Policy retention schedule.

13. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the Ontario Superior Court of Justice sitting in Toronto for any dispute arising out of or relating to these Terms, except that claims of less than ten thousand Canadian dollars (CAD $10,000) may be brought in the Small Claims Court of Ontario. The parties may agree in writing to resolve a particular dispute by arbitration.

14. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days’ advance notice by email or in-product notification. The version posted on this page is the canonical, operative version as of the effective date shown at the top. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms? Contact us at legal@clearorigin.ai.